Services - R2M IT SOLUTIONS

IT Service Desk

Our service desk provides accessible technical support right when client need it such as:

  • First and second level IT Helpdesk support.
  • Pay only for the service need.
  • We are skilled in the rapid diagnosis and resolution of most issues that client is likely to face in IT Infrastructure and network and business applications.
  • Most importantly, we can make practical and often inexpensive recommendations for improving the reliability of client IT infrastructure and services for daily operational of the organization.

Features

  1. Business hours support, Monday-Friday, 9am–5pm
  2. Extended hours support by arrangement only.
  3. Customized support options available.
  4. Fluent English-speaking technicians
  5. Accessible by email or telephone.
  6. Resolution by secure online remote access where possible.
  7. On-site support when required.
  8. Skilled in both Windows and Linux Technology.
  9. Track client current and past issues via our help desk system

IT Infrastructure Service

We offer:

  • Robust solutions designed for local conditions by our in-house technical architect who has extensive technical experience.
  • Prompt and reliable technical support for every solution that we provide to our customer.
  • Local supplier of genuine hardware and software from major vendors including HP, Cisco and Microsoft.
  • Fixed price contracts.
  • Competitive pricing.

Our Capabilities

  • Enterprise Data Center Design and Implementation.
  • Enterprise Cisco Inter network connection for LAN and WAN.
  • Virtualization (VMware, Microsoft Hyper-V, Citrix and Thin Client)
  • Microsoft Windows Server OS
  • Linux OS
  • Wireless Infrastructure
  • VoIP.
  • Database Design and Administration (MySQL, PostgreSQL, Ms. SQL, Oracle DB) including NoSQL (MongoDB)
  • Dell, Cisco, HP and IBM servers.

We are the one of the local company that has extensive skill to implement virtualization technologies from VMware, Microsoft and LINUX to build server solutions that will withstand strict local conditions in Timor-Leste.

We build reliability and security into the very core of every solution that we design to secure the client IT Infrastructure.

We use hardware redundancy alongside virtualization technology from major vendors such as VMware, Microsoft and Citrix to create solutions.

We directly import all our hardware and software from trusted suppliers in the region.

We have access to some official reseller country nearby for Microsoft, VMware, HP, Dell and Cisco product and licensing to ensure that client receive only genuine licensed software and hardware at competitive prices.

Software Development

We offer:

  • Outsourced Software development
  • Business Application Development (Web and Desktop application)
  • Information System Support and Administration.
  • Mobile application development for Android and iPhone.

Core Technology

.NET Framework; ASP.NET MVC and ASP.NET Core

Java

Spring Framework.

Ruby and Rails

Python

Node.js

React JS

Angular JS

UI Framework; Telerik UI, Kendo UI, Bootstrap UI

PhoneGap

IT Standardization

Our capabilities:

  • IT Governance
  • ISMS Implementation based on ISO 27001 standards.
  • IT Service Management System implementation based on the ITIL Framework and ISO 20000 standards.

Road To Manage Your Digital Solutions

Contact us